Shipping & Delivery

Precision begins with delivery — fast, secure, and complimentary.

All orders ship from our certified warehouse in Germany. Through our partnership with DHL Premium Logistics, we ensure a reliable, secure, and swift delivery experience that meets the standards of high-end medical technology — always free of charge.

Shipping Costs & Customs

You pay no shipping fees, regardless of order value or destination. We also cover all customs duties and import fees for you — there are no additional charges upon delivery.

The GST (Goods and Services Tax) is fully covered by us so you can enjoy a transparent, worry-free checkout.

Warranty & Assurance

Our products are built for longevity. We provide a complimentary extended warranty of 2–5 years, depending on the product. In the unlikely event of a warranty claim, we arrange free return shipping and ensure a swift, professional resolution.

Lead Times

• Australia: 5–7 business days

Once dispatched, you will receive a DHL tracking number to monitor your shipment in real time.

Our Premium Shipping for Medical Technology

• Dispatch from a German, medically certified warehouse
• DHL Premium — fast, secure, and climate-neutral
• No shipping costs, customs duties, or import fees
• GST included — fully covered by us
• Protective packaging for sensitive medical devices (temperature-controlled where required)
• Complimentary 2–5 year warranty
• Real-time tracking and discreet delivery

For any further questions, please contact our customer service at: contact@gt1au.com